Joseph Conrad s Heart Of Darkness - 957 Words

Chinua Achebe’s controversial essay published in 1977 focuses on the racist views woven into Joseph Conrad’s 1899 novella, Heart of Darkness. Achebe claims that Conrad uses many western stereotypes of Africa and subtly weaves them below the surface of his writing. However, due to the popularity of the novella and the skill of Conrad, his racist views go undetected. The most obvious indicator of Conrad’s racist views is the depictions of the people. They are described as â€Å"savage creatures,† yet Conrad’s novella is noted for its excellence and not its horrible racist claims. Conrad’s novella is full of parallels, such as the River Thames, which is peaceful and calm contrary to the Congo River, which is depicted as being a rough and dangerous place. By creating these parallels Conrad is representing the differences between the European people and the Natives of Congo because he fears the thought of having anything in common with them. Acheb e declares that the racist views in the novella come from Conrad s own beliefs but to conceal them he hides behind multiple narrators. Achebe puts forth a compelling article that delves deep into the depths of Heart of Darkness. Although Chinua Achebe’s essay brings forth some convincing points highlighting the racism within Heart of Darkness, he makes too many assumptions about Conrad’s true intentions and beliefs that are not concrete enough to prove that Heart of Darkness is a racist novella. Achebe focuses largely on the language thatShow MoreRelatedJoseph Conrad s Heart Of Darkness1488 Words   |  6 PagesJoseph Conrad’s s novel Heart of Darkness portrays an image of Africa that is dark and inhuman. Not only does he describe the actual, physical continent of Africa as â€Å"so hopeless and so dark, so impenetrable to human thought, so pitiless to human weakness†, (Conrad 154) as though the continent could neither breed nor support any true human life. Conrad lived through a time when European colonies were scattered all over the world. This phenomenon and the doctrine of colonialism bought into at hisRead MoreJoseph Conrad s Heart Of Darkness925 Words   |  4 PagesIn the heart of darkness sails a ship with sailors, seamen, businessmen, and cannibals; savages as one would say. The businessmen conduct the seamen, the seamen order the sailors, and the sailors command the cannibals. On this diminutive yawl sailing deeper and deeper into the hazy, enigmatic heart of darkness lies a small caste system, with the managers above and the savages below. The story of Charlie Marlow on this ship is unveiled in Joseph Conrad s novella, Heart of Darkness, along with inklingsRead MoreJoseph Conrad s Heart Of Darkness988 Words   |  4 Pagesthe late 1890’s, Joseph Conrad’s Heart of Darkness holds two different meanings. Heart of Darkness is both a metaphor for a psychological side of man, and an allusion to Africa. The title suggests both a physical and mental reference. During the time the novel takes place, Africa was called the dark continent. This was because little was known about Africa, and it was rather a mystery to Europeans. The main chara cter in the novel, Marlow describes Africa as â€Å"a place of darkness† (Conrad 43). He alsoRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness 1396 Words   |  6 PagesShelly Pyakurel Ellen Stockstill English 4 DC 27 April 2015 Research Paper Heart of Darkness is a novel by Joseph Conrad that centers on Marlow, a man who goes to the Congo for a job opportunity. He meets a man named Kurtz, who is well known by many. Once he gets to the Congo, he sees colonialism first-hand. He sees that the natives of the country were practically enslaved and forced to work under very harsh conditions. The two major characters of the novel are Marlow and Kurtz. There are many minorRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness1504 Words   |  7 Pagescontrol over others and can be found in both people and objects. In Joseph Conrad’s Heart of Darkness the main character and narrator Marlow identifies a force within ivory that conveys a sense power within the enigmatic Mr. Kurtz. The African ivory trade was flourishing in the early 1900’s. Obtaining the precious object transformed some into greedy connoisseurs with endless intentions to get their hands on all of the continents ivory. Conrad shows that the power that i s emitted from the ivory falls intoRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness963 Words   |  4 Pagespeople. Heart of Darkness, by Joseph Conrad, can be criticised through many different lenses. Though Natives are a large part of Conrad’s narrative of European atrocities in the Congo, his treatment of Congolese Natives throughout the book show them to be nothing more than props. Conrad skews Natives language, culture and intelligence to fit Europeans schema for Africa and Africans. Conrad’s Heart of Darkness is placed in a colonized Congo. ...despite Heart of Darkness s (Joseph Conrad) obviousRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness1555 Words   |  7 PagesAlthough the author Joseph Conrad never met the German philosopher Gottfried Wilhelm Leibniz, who died more than a century before Conrad’s birth, their distinct philosophies still have numerous points of intersection, suggesting some fundamental truths within the structure of the human reality. Through the novella, Heart of Darkness, Conrad details his perspectives on the faults of man and reality as a whole, with views often coinciding with many of Leibniz’s own, as found in his numerous philosophicalRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness1080 Words   |  5 Pages1 Kathrine Carrasquillo Dr. David Mulry Engl 2112 Feb 13, 2017 Who is Mr. Kurtz, and what does Conrad use him for? Mr. Kurtz is the main character in Joseph Conrad s English novella, Heart of Darkness. There is no proof that Mr. Kurtz is based on a real person, so it is assumed that he is a made up character. When Mr. Kurtz is first introduced the audience learns that he is a Belgian ivory trader and he was sent to Africa by his employer for work. At first glance, Mr. Kurtz just represents a normalRead MoreAnalysis Of Joseph Conrad s The Heart Of Darkness 1801 Words   |  8 PagesAlly Jones Professor Smith English 1302 November 18, 2014 Female Roles in Joseph Conrad s the Heart of Darkness: In regards to Joseph Conrad’s Heart of Darkness, many literature reviews focus on the motifs of Imperialism, the symbolism of darkness and fog, or the aspect of racism in Conrad’s work. During the era which Conrad wrote, England was going through the Victorian Era, which was marked by a shift in views on morality. The term â€Å"Victorian morality† is used today to describe values whichRead MoreAnalysis Of Joseph Conrad s Heart Of Darkness 1713 Words   |  7 PagesMonth: January 2014 Name: Faris Khan Period: 3 Title: Heart of Darkness Author: Joseph Conrad Date started/date completed: 1/19 - 1/28 Pages read: 96/96 (Including the ten page introduction, 106/96) Rating of book (1-10): 9/10 Above you rated this book. Explain in detail why you gave this book that score: Author Joseph Conrad uses a very interesting method of narration in his novel, Heart of Darkness. The novel itself is written in first person, from the perspective of an unnamed sailor aboard

Capital Punishment The Best Solution Essay - 703 Words

It is the the duty of the government to provide security for all individuals. Therefore, it is only a necessity, but also an obligation to get rid of those who impose threat or harm to any individual. Capital punishment is not always the most appropriate solution, but given the circumstances, it may be the most effective way to deal with criminals who threaten society. First of all, capital punishment would reduce taxes and makes prisons a much more effective place to hold criminals. This causes life imprisonment to become practically obsolete and prisons will be capable of functioning as a rehabilitation center. (the purpose of prison is to separate the criminals from the general population and to rehabilitate prisoners.) By†¦show more content†¦Another reason why capital punishment should be implemented in today’s society is the fact that it would actually scare/deter people away from crimes. According to Forbes.com, a little less than 7% of prisoners actually prefer prison because prison provides food and shelter. As a result of this, people sometimes even commit crimes just to get into prison. Capital punishment would make people much more scared to commit crimes, especially serious ones. Rate of crime will significantly drop and there will be fewer prisoners. As seen in the statistics provided by bestplace.net, (based on a sy stem of 1-10) California has a much higher crime rate than Texas. Texas, a state that uses capital punishment, clearly has a lower crime than California, who does not use capital punishment, because Texas simply uses capital punishment. There are no other major differences between the two states that would indicate why Texas has a lower crime rate. Although one might think that capital punishment leads to innocent deaths, this is completely false. People against capital punishment constantly claim that there have been numerous cases in which we have executed an innocent man. But the truth is that we do not have any records of ever executing an innocent man. The idea that innocent people can get executed on accident is highly false and inaccurate. Also, it is perceived that capital punishment takes away freedomShow MoreRelated Death Penalty - Justified Essay896 Words   |  4 Pagesmany problems facing our criminal justice system today. Some of the more important ones are overcrowded jails, the increasing murder rate, and keeping tax payers content. In light of these problems, I think the death penalty is our best and most reasonable solution because it is a highly effective deterrent to murder. And, tax payers would be pleased to know that their hard-earned tax dollars are not being wasted on supporting incorrigible crimina ls who are menaces to society. In addition, theyRead MoreCapital Punishment Essay895 Words   |  4 PagesCapital Punishment In my opinion capital punishment is wrong. The death penalty is the center of much debate in society. This is due, in part, to the fact that people see only the act of killing a criminal, and not the social effects the death penalty has on society as a whole. Upon reading about the death penalty, it was found to be an unethical practice. It promotes a violent and inhumane society in which killing is considered okay. Since there are alternatives, the death penalty should be abolishedRead MoreCapital Punishment Should Be Abolished1115 Words   |  5 Pagesgreater punishment, like spending life in prison. The most severe crimes can lead one to an equally severe punishment known as capital punishment. Capital punishment is the authorization to kill someone for the crime he or she has committed. Capital punishment, commonly referred to as the death penalty, should be abolished in all states because it can put innocent lives at risk, it costs millions of dollars each year, and killing som eone, even if they have done wrong, is never the solution. Read MoreToughts on the Capital Punishment1646 Words   |  7 PagesCapital Punishment On June 1, 1985 Kathy Wilhoit was murdered. Greg Wilhot was left a single father to care for his four months old and fourteen months old. Nearly a year after Kathy was murdered Greg was accused, arrested and charged with the murder. The evidence to convict Greg of murder was a bite mark on Kathy’s body, that two dental â€Å"experts† matched with Gregs bite. This man was behind bars with two young daughters at home, so his parents decided to hire one of Oklahoma’s â€Å"best† defenseRead MoreCapital Punishment and its Alternatives Essay examples852 Words   |  4 Pagesbecause the punishment is not only degrading to those on whom it is imposed, but it is also degrading to the society that engages in the same behavior as the criminals. The Eighth Amendment in the Bill of Rights, exempts all unusual or cruel criminal punishments (Bill of Rights). Including exemption of extremely high bails, death by firing squad, being strangled, burned, etc. (Bill of Ri ghts). The controversy here is if the Eighth Amendment includes or omits capital punishment. Capital punishment, alsoRead MoreTaking a Look at Capital Punishment1080 Words   |  4 Pages Since 1608, legal systems have used capital punishment as justice. â€Å"As of November 2014, 32 states have the death penalty. There have been a total of 1348 executions from January 1977 to the end of 2014† (capitalpunishmentuk). The capital punishment only affects those who sentenced in the crime of rape or murder. The most popular death method is lethal injection. There are other options such as â€Å"electrocution, hanging, shooting, and the gas chamber† (capitalpunishmentuk) but theses alternativeRead MoreThe Death Penalty Is Cruel And Unusual Punishment1432 Words   |  6 PagesSome people think that abolishing the death penalty would cause criminals to commit more capital crimes. Although to some degree this is true, I believe that if a criminal is going to commit any capital crime his or her first thought is how can I get away with this? Most criminal may not even think about getting caught. For me this statement applies to the mentally ill convicts, which is one of the reasons why I’m against the death penalty. Besides the execution of an mentally ill person these areRead MoreIs the he lawful infliction of death as a punishment the death penalty. Capital punishment1000 Words   |  4 PagesIs the he lawful infliction of death as a punishment; the death penalty. Capital punishment continues to be used in several countries despite controversy over its merits and over its effectiveness as a deterrent to serious crime. A sentence of death may be carried out by one of many means, through electrocution, hanging, lethal injection, gas chamber, and firing squad. The debate as to whether capital punishment is right or not is an emotive one. Some people say it is necessary in some circumstancesRead MoreThe Death Penalty Is More Expensive Than Life Without Parole917 Words   |  4 Pagesthe death penalty is the best solution to heinous crimes because it saves the government money, teaches citizens that they are responsible for their own actions and actually saves lives. Capital punishment has been around since the 18th century B.C., when the code of King Hammurabi of Babylon established death as the penalty for 25 different crimes. The death penalty cannot be seen as â€Å"cruel and unusual punishment† since it has been around for so long. Capital punishment is the more efficient economicRead MoreCapital Punishment Is Not Effective865 Words   |  4 Pagesinnocent. Capital punishment is legal authorization to kill someone as a punishment for crimes such as treason, terrorism, espionage, federal murder, and large-scale drug trafficking. In the 1960s, the American Convention on Human rights was created providing a right for life, but the death penalty is included as an exception. While the percent for capital punishment is high in America the majority of Americans would rather have the sentencing be life in prison without parole. Even though capital punishment

Ap Economics Free Essays

string(44) " will Just take advantage of, like welfare\." Component #1: Terms scarcity-The basic condolence problem that arises because people have unlimited wants but resources are limited. Americans In recent years had to cut back on lavish goods because of the scarcity of money. Economics- The science that deals with the production, dilutions, and consumption of goods and services, or the material welfare of humankind. We will write a custom essay sample on Ap Economics or any similar topic only for you Order Now Economics involves many issues in the economy of the country and world, from politics to money. Efficiency-A broad term that implies an economic state in which every resource is optimally allocated to serve each person in the best way while minimizing waste and Inefficiency. Economic efficiency can be used In microeconomics when discussing p rod Lice Equity- The property tot distributing economic prosperity fairly among the members of society. If the rich contribute more In taxes, there would be a bigger distribution of equity. Opportunity Cost- The money or other benefits lost when pursuing a particular course tot action Instead tot a mutually-exclusive alternative. Our companies 3rd quarter opportunity costs were extensive and will take awhile to recover Incentive-A cost or benefit that motivates a decision or action by consumers, businesses, or other participants In the economy. The Incentive for a new CEO turned UT to be quite beneficial. Productivity-A measure relating a quantity or quality tot output to the inputs required to produce It. If productivity continues to fall, our profits will soon follow. Inflation-The rate at which the general level of prices for goods and services is rising, and, subsequently, purchasing power Is falling. The current low Interest rates for bank loans risks Inflation of the dollar. Business Cycle- A cycle or series tot cycles tot economic expansion and contraction. The current business cycle Is bad, leading the CEO to make a few cutbacks Microeconomics-The part of economics about single factors and the effects of individual decisions. Microeconomics can be applied in budgets, businesses, politics, and finances to determine trends of Individual consumers. Macroeconomics-The part of economics concerned with large-scale or general economic factors, such as Interest rates and national productivity. When seen on a macroeconomic point tot view, nigh productivity can boost, rather than reduce, economic growth. Demand-An economic principle that describes a consumer’s desire and willingness to pay a price for a specific good or service. As Apple moves forward in revolutionize electronics, the demand for their products rises. Supply-A fundamental economic concept that describes the total amount of a specific DOD or service that is available to consumers. The high supply of oil was beneficial to the economy due to the sudden decrease of foreign oil imports. Component #2: Problems 1) Describe some trade-offs faced by each of the following: a) A family deciding whether to buy a new car. A family that is deciding to buy a car might have to face, depending on the expense of the car and financial status of the family, major cut backs on money to afford it. These cutbacks might affect unnecessary things like: dining out, doing expensive activities, vacations, etc. This all deals with scarcity; the family wants a new car, but might not have the financial meaner to do so. B) A member of Congress deciding how much to spend on national parks. A member of congress deciding how much to spend on national parks has plenty of trade offs. The funding of the park is determined by many things including incentives, demand, and opportunity cost. If congress were to fund national parks more they may have to cut funding to other causes, but if they cut funding to the parks, then the money gained could go into a better cause. C) A company president deciding whether to open a new factory. If a company president were to pen a new factory, the demand for that companies product would have to be high. However, for the president to open up a different facility, he may have to make cut backs on employees in the current facility for budget purposes. If the president decides not to open a new factory, this might lead to low efficiency and slow down the expansion of productivity. D)A teacher deciding how much to prepare for class. If a teacher were to prepare minimally for class, he/she may run into a very busy schedule somewhere down the road. However, if the teacher were to plan accordingly and periodically, he/she would be able to be properly prepared for the lass. If this were to happen, the teacher would have less pressure for assignments. This all has to deal with efficiency, productivity, and incentive. The teachers incentive is to not be deleted with class preparations, so he/she would nave to work efficiently to reach the optimum productivity. 2) Discuss each of the following statements from the standpoints of equity and efficiency. A) â€Å"Everyone in society should be guaranteed the best healthcare possible. † If everyone were to be guaranteed the best healthcare possible, efficiency would have to be very high to have the capability to divide healthcare among the population. Right now it would be hard to do because we don’t have high economic prosperity to spread. This could very well never happen because equity and efficiency clash when it comes to government policies. The reason they clash is because when the government tries to spread wealth evenly, efficiency shrinks. B) â€Å"When workers are laid off, they should be able to collect unemployment benefits until they find a new Job. † When workers receive unemployment, they are getting a cut of the economic pie which is equity. During these times when unemployment is high, the size of the economic pie, efficiency, is small because the overspent is distributing a large amount money to the unemployed. If the government were to issue unemployment until they find a Job it would cause an economic down fall. People are sitting around getting paid, why would they go out and get a Job, it is something else that people will Just take advantage of, like welfare. You read "Ap Economics" in category "Papers" So, in essence, it would end up hurting the government more than it would help. 3) In what ways is your standard of living different from that of your parent’s or grandparent’s when they were you age? Why have these changes occurred? There has been a big change in the standard of living even from my parent’s time to owe let alone when my grandparent’s were my age. We are now living in a technological age where everything is documented, sent, communicated, and even surveyed on electronics. People in the ass’s (when my parent’s were my age) were lucky to have their own television let alone a cell phone or car. Nowadays, teens have cars, TV’s laptops, smoothness, etc. At their fingertips to use at their command. Back then not very many people had the resources or meaner to obtain electronic devices. Many of the things we have now, my grandparent’s didn’t. My grandmother didn’t even have an electric oven, she had a coal one to cook on. When my grandfather came here off of the boat, he got a Job paying 23 cents an hour. So, its not only material things that have changed in the standard of living, but wages too. People are paid so much more now than in the ass’s, but with the raise of wages, brought along inflation. These changes have occurred because of the changes in education and regulations. People now more than ever are going to college to get a degree in whatever it is they want to pursue. With knowledge comes better products that are more efficient and easier to use. With the change in regulations came changes in minimum wage, laws, and codes that have to be kept up with. Component Applications (See next full page for article) This article posted by The New York Times states that although unemployment is lowering, it is doing it in a rather slow and steady pace. Stocks prices have risen and are staying high along with mortgage loans and many others. Since the Job market is growing at a slow rate, banks are now going to start raising interest and lengthening loan terms. As anticipated, the economy is expanding in the right ways. If as many lobs are created in July and August as they were in June, then the economy is on the dad to recovery. The Principal of Economics in which this would apply most to would be number 10 (Society Faces a Short-run Trade-off between Inflation and Unemployment. The reason that this article applies specifically to this principle is because in the article it is explained that unemployment is lowering and because of that, interest rates are rising. This explains the short-run trade-offs. Also, since unemployment is lowering, inflation will occur because they will now have the money to buy goods and services. Nntp:/ . Anytime. Com/201 06/business/economy-adds-1 Jobs-as- unemployment-rate-remains-at-7-6. HTML? Ref=desperate;_r=O Steady Growth AS U. S. Games 195,000 New Jobs data on Friday offered hope for this elusive middle ground in the economy, as the Federal Reserve wrestles with when to ease its stimulus efforts without endangering the recovery and the markets. The pace of Job creation in June was sufficient to please investors and keep the central bank on course to slowly begin pulling back on its major bond-buying program this fall. But the Job gains were muted enough to calm worries of an abrupt exit by the Fed, a fear that has weighed on the markets lately. The employment report, which showed the economy added 195,000 Jobs, was the first since the Fed chairman, Ben S. Brenan, said in June that policy makers were ready to begin tapering the stimulus later this year if the labor market continued to improve. The Jobless rate was unchanged, at 7. 6 percent. The timing of the Fed action is critical. The central banks program of buying $85 billion a month in Treasury securities and mortgage-backed bonds has not only kept long- term interest rates low for borrowers, including big companies as well as individual home buyers, it has also helped prop up Wall Street. The possibility that the Fed sight move more quickly than expected to dial back the program has prompted investors to sell both stocks and bonds in the last six weeks and has raised rates on mortgages and other loans. Buoyed by the promise of moderate economic growth and a slow but steady tapering on the part of the Fed, traders pushed the stock market higher on Friday, with major indexes gaining about 1 percent. The 195,000 lobs added in June was significantly above the 165,000 monthly pace analysts had been expecting. And the government sharply revised upward figures for Job gains in April and May, increasing the average monthly gain in the first half of 2013 to 202,000 bobs. But the picture painted by the data hardly reflected a booming economy. The unemployment rate, which is based on a different survey from the one that tracks Job creation, remained stuck at 7. 6 percent, far higher than the historical pattern for this stage of a recovery. Other measures of Joblessness actually rose, with the broadest one that includes workers forced to accept part-time positions Jumping to 14. 3 percent, from 13. 8 percent. â€Å"Beyond the headline numbers for Job growth, it gets a little more mixed,† said Jan Hiatus, chief economist at Goldman Cash. â€Å"There is still a lot of slack in the labor market. Although the economy has held up better than some analysts expected in the face of tax increases and automatic cuts in federal spending this year, overall growth in economic output NAS also been tepid economy grew at an annual rate of 1. 8 percent in the first quarter, short of what’s needed to quickly lower the unemployment rate. Still, the Job figures for June were enough to prompt Mr.. Hiatus and other leading economists on Wall Street to predict that the Fed could announce a shift in policy in September, rather than waiting until December. This was a solid report and it will be seen by the Fed as fully consistent tit tapering in September,† said Dean Make, chief United States economist at Barclay. In addition, Mr.. Make noted, average hourly earnings rose 2. 2 percent year- over-year, a pace that is near a high for this recovery. Before setting a firm date, Fed policy makers will be closely watching to see if the Job market maintains momentum through July and August. â€Å"It’s not a done deal in September, Just more likely,† Mr.. Hiatus said. That was benign enough for traders on Friday. The Standard ; Poor’s stock index rose 16. 8, or 1. 02 percent, to 1,631. 89, while the DOD Jones industrial average Jumped 147. 9, or 0. 98 percent, to 15,135. 84, and the Nasdaq gained 35. 71, or 1. 04 percent, to finish the day at 3,479. 38. In the bond market, interest rates moved higher, as investors dumped debt on anticipation of faster growth and quicker Fed action. The 10-year Treasury note fell 1 30/32, to 91 17/32, while its yield Jumped to 2. 74 percent, from 2. 50 percent late Wednesday. The Feeds stance has bolstered long- term rates, but the central bank is expected to keep short-term rates low at least until 2015. Component #4: Journal Entry 1: Uh-oh: Americans favor cash over stocks for long-term investments http:// none. CNN. Com/2013/07/29/investing/cash-investments/index. HTML? Did=HP_LEN http:// MN. Wanders. Com/ (definitions) Even Though we are on a slow track to an economic recovery, people still have a mind-set that the economy is in recession. So, instead of people investing in long term investments, gold, stocks, real estate, etc. They are keeping it away in savings with very low interest rates. In a 2013 Banknote survey, over 26% of Americans prefer cash for long term investments. Getting cash for long term investments might not be such a good idea seeing as how you might come up short in the long run when it moms to education, children, and even retirement. Interest rate is a widely used term but many might not know the true definition of the word. The percentage of a sum of money charged for its use is the definition of interest rate. An investment is something you put time or money into to hopefully get something out of it in the future. This article is pretty much all about investments. Entry 2 The Senate on Wednesday approved a bipartisan deal that ensures lower interest rates on loans for students heading to college this fall. Http://money. CNN. Com/ 2013/07/24/news/economy/senate-student-loans/index. HTML http:// On July 24th the senate decided that bringing down interest rates on student loans was something they needed to do. On July 1st of this year, a new interest rate was set a 6. 8%, but was cut in half now at 3. 86%. This 3. 86% interest is not going to hold over the years anticipating the growth of the economy. Students are to expect a 1% interest increase every year reaching 7% in the year of 2017. Although, there are requirements and provisions to applying for these low interest rates many people qualify for them. The students loan can not be a private loan but instead a Stafford In these improving economic times many things are changing, for example interest rates for students. After reading this article I gained the knowledge of knowing that the senate passed on lowering the rates to 3. 86. I am attending college the following year after I graduate and it is important that I know these things so I can plan accordingly. There were some words that I didn’t know and one of them was provisions. A provision is an arrangement or preparation beforehand. Another word I was unsure of was subsidize, meaning pay part of the cost of producing (something) to reduce prices for the buyer. Another term I was unsure was a Stafford Loan; this is a student loan offered to eligible students enrolled in accredited American institutions of higher education. Entry 3: http://money. CNN. Com/2013/07/1 5/investing/stocks-markets/index. HTML www. Answers. Com (definitions) Stocks gain as earnings come into focus For this week in the economy world the DOD and NASDAQ closed at record highs in over a decade. Both stocks bumped up about 0. %, Just enough to set a new record. However, the companies in S;P 500 are expected to have a lower than ever growth. Coming in at less than 0. 1% for the quarter. Although companies under S;P 500 are optimistic to beat the low expectations to come. Along with the growth in the DOD and NASDAQ comes the New York Federal Reserve which rose 1. 8% in the region of manuf acturing. Some stocks are projected to better in the coming quarters of the year; but some others, not so much. Since economics is mostly about stocks, government, and economy, I decided to pick this article to get a better idea on all of those perspectives. I learned particularly from this article that stocks for this quarter in the year are better than expected, but others are projected to have little growth. I also learned some new vocabulary words. Federal Reserve is a word that was not so much new to me, but not fully understood. The Federal Reserve is the banking authority in the US that implements functions of the central banking system. The next next term I learned isn’t so much a word, but a department. The Census Bureau, something that gives demographic information to the people of the United States. There weren’t many new words or phrases learned trot this pa Entry 4: reticular article, rather intimation on the current stock situations. Http://management. Fortune. CNN. Com/2013/07/0314-reasons-to-stay- in-your-current- bob-for-now/ wry. Answers. Com/ 4 reasons to stay in your current Job (for now) For those who are looking to quit their Job and find a new one, hang in there a little longer. In this article, it is stated that although the economy is growing, stock are rising, and interest rates are higher, you should stay in your current Job for now. The article is backed up with reliable statistics that shows unemployment dropping (at a slow rate). A survey says that about 64% of Americans have gotten a Job offer from a different company in the last year. The quitting rate for Jobs in April was 39% when he unemployment was a little higher than usual. The first of the four reasons to keep the current Job you are in is â€Å"It is still a buyers market and competition is fierce. † The next reasoning is â€Å"New hires are under pressure. † The third reason, a rather good one, â€Å"Last hired, first fired. And lastly, â€Å"Different isn’t always better. † This article was a rather large one, packed with good information on the condition of the economy and projections on the economy. I learned that the unemployed are more optimistic than they were two years ago when applying for a Job. I also learned why people should wait to switch Jobs until the economy is growing at a faster rate. The word â€Å"fe eler† was new to me, meaning a proposal intended to ascertain an attitude or opinion. Another term that I wasn’t familiar with was compensation package. This is the combination of salary and benefits that a company is will to offer to applicants and employees. Entry 5: http://money. CNN. Com/2013/06/18/if/healthcare-costs/index. HTML . Answers. Com/ Health care costs to slow in 2014 Many people in the US are going on without healthcare. This is a serious risk financially and physically to themselves and their family. Although, health care wont save everyone from the rise in doctor visits, drugs, and surgeries. When the AC (Affordable Care Act) fully kicks in during the year of 2014, insurance rates for health care providers will raise 6. %. This spike in the rate is typically used by insurers to set premiums. Treatments for MS and cancer are expected to Jump the most at 22% in 2014. This news is making consumers change their behavior. Many people have switched to less-expensive health care services such as walk in clinics and urgent care units. I gained awareness in this article that the cost for insurance will rise along with he cos t of the actual drugs and services. There were no new terms that were learned, it was mostly things happening in the health care system that are changing. I learned also that many people have switched from hospitals to clinics because of the cost. Along with that, people are limiting doctor visits and delaying procedures. Many people are outraged at the spike in rates, and aren’t sure its a good plan. Entry 6 http://money. CNN. Com/2013/07/16/news/economy/ICP-inflation/index. .Answers. Com Prices climb in June, but annual inflation still tame In the month of June inflation rose 0. 5%, this has been the biggest rise in inflation nice Feb.. Of this year. Economists took this as a surprise seeing as how they predicted a somewhat lower rise at 0. %. Economists say that other indicators show that inflation remains docile of the long run. Prices of goods and services are up only 1. 8% since last year, that increase is considered consistent for a slow economic growth. The core inflation for food and gas was up only 1. 6%, the smallest it has been since June 2011. In this article I learned that in the month of June, inflation was at a l ow rate, but higher than expected. I also learned that the inflation rate right now is ere good because that meaner the country is on track to a slow economic recovery. Some words that I didn’t know or was not too sure of were : Federal Reserve, Hyperinflation, and manifest. The Federal Reserve is a word that I know of, but the true definition is a System is composed of a central governmental agency in Washington, D. C. And twelve regional Federal Reserve Banks in major cities throughout the United States. Hyperinflation is Just what it sounds like, inflation at a rather fast paced rate. And lastly the work manifest, this word meaner clearly or known. Component #6: Paper How to cite Ap Economics, Papers

Cutomer Service Management in Private Hospital

Question: Describe about the Cutomer Service Management in Private Hospital. Answer: 1. Customer Service Plan Organisation Description: It is a non-profit and Catholic hospital that came into existence in 1885 and is still continuing to provide premium quality services and treatment to patients. Organisation structure: It is a publicly owned hospital. Products/services offered: Exclusive treatment to mental health patients, cardiology, endocrinology, pastoral care, orthopedics, ophthalmology, rheumatology, and oncology. It also has an emergency department, Intensive Care Unit and scope for General Medicine and Surgery. Organisation vision: The hospitals vision is to stay excellent in its services and continue its treatment through hope and nurturing to the communities and people they serve. Organisation mission: Calvary mission is to provide quality, compassionate and responsive care to all its patients. This hospital operates on Gospel values and believes that the spirit of Mother Mary stands by her son on Calvary. Target audiences/customers: Aged people, mental health people and other normal people suffering from any health ailments. Customer service Standards/KPIs: It excels in customer servicing. It has taken all its obligations in serving the communities and is perfectly continuing with it. Customer services policies and procedures on: Ways to Identifying customer information and needs: Through meaningful conversation regarding their needs and demands. Procedures to obtain and manage customer feedbacks: Through survey form and questionnaires sent through email and also through face-to-face conversation. Tools to analyze customer service issues and solutions: o E.g. delivery issues: Timely Delivery through maintenance of charts done for each of the patients. o Product faulty: Through verification of Date of Expiry of products. o Misinterpret costing: Data Base Management System. Procedure to handle and manage customer complaints: Discussion with the patients as well as the staff member against whom the charge was given. Based on the discussions, necessary actions are taken. Monitoring: Continuous improvement strategies in place to improve the customer service practices: Yes provided Staff training on customer service: Yes provided Record management system in place and documents to be kept for record keeping: Yes done Legislation to be considered: Yes, strongly adheres to the rules and regulations. Customer service plans prepared by --------------ABC---------------------------------------- Customer service plan approved by -------XYZ------------------------------------------------ 2: Case Scenario 1) Steps adopted by a hospital supervisor to resolve complaint made by the patient Confronting the complaints of patients may be stressful but is essential in a hospital. According to Bisschoff and Clapton (2014), depending on the supervisors efficiency in handling grievances and complaints of patients, the matter can either come under the supervisors control or can reach to the authorities. In this case, it is seen that Mary, an experienced nurse of Calvary Public Hospital, in her first few weeks, was working well, and the supervisor was also pleased with her conduct. But, after few days her attitude towards work changed completely. She became rude and bossy over her colleagues and patients. She became disobedient to her supervisor and even interrupted the conversations of her colleagues and patients consistently. Moreover, Mary didnt provide any medical help and service to a patient that has undergone a C-section. She was quite aggressive and rude in her behavior. So, it is necessary for the supervisor to take certain steps to resolve customers complaints and res tore the hospitals reputation (Murti et al. 2013). As suggested by Brahma (2013), the supervisor can show cause Mary for her conduct. Questions regarding her experience, duty and responsibility can be done. A vivid investigation should be conducted by the supervisor regarding that incident. The supervisor can question the patient, Mary and other co-employees those were the witness of this incident. Since Mary is an experienced nurse, the supervisor can conduct a meaningful conservation to understand her problems. It is to be followed by providing Mary a copy of Calvary Public Hospitals functionality and policy booklet. The supervisor can also request Mary to adhere to this book of policies and procedure for continuing her service in this hospital (Dishongh et al. 2013). 2) Strategies adopted to help Mary overcoming difficulties in meeting customer service standards Since Mary is an experienced nurse, she is quite aware of certain medical procedure and practices and hence can take care of patients. As mentioned by Faryadras and Dashti (2016), one of the strategies that can be adopted by the supervisor is providing basic training to her regarding Calvary Public Hospitals way of conduction, treatment of patients and expected behavior from nurses. It will help her to understand the difference of her working in this hospital with that of the other one where she had worked before. Another strategy that can be taken is putting Mary into a probation period where her activities, attitude, and behavior will constantly be measured. If improvements in her conduct and behavior are noticed, then the supervisor can allow her to continue her work; otherwise, can report her misbehavior to a higher authority. This will help in keeping up the hospitals reputation and meeting the customers standards. Moreover, the supervisor can also communicate with Mary to under stand her problems and also provide her with practical solutions for her adherence (Gilmour et al. 2013). 3. Calvary Public Hospital One of the well-known and renounced public hospitals in Australia is Calvary Public Hospital, located at Canberra (Klein and Shelton, 2015). The hospital was founded in 1885, and henceforth it maintains a good record about treatment of its patients and customer services. It is well recognized as one of the charitable, Catholic and non-profit heath care organization. The patients and staff members of this hospital maintain a good and friendly relationship with one another. The hospital is quite systematic in its approach when it comes to customer servicing and treatment. Periodic customer satisfaction survey is conducted in the hospital to monitor the activities, behavior, attitude and services of the medico and non-medico staff members towards their patients (Mander et al. 2013). Customer Satisfaction Survey for Calvary Public Hospital In any business, one of the vital keys to success lies in its top-notched customer satisfaction. So, during conduction of a customer satisfaction service, it is important for the hospital authority to know what they are asking for the customers and the reasons for it. A customer survey can be conducted through face-to-face conversation or can be conducted via phone (Murti et al. 2013). It is also important to take permission from their customers to give them a call regarding the customer survey. It can also be conducted through mailing a questionnaire or a customer satisfaction survey form to the customers. It is to be remembered that the survey should be conducted after the patients have freshly experienced its services and treatment. It will help them in getting accurate responses regarding the service. It is also necessary to remember that customers should be asked certain basic and simple questions to which they have to answer either Yes or No. According to Singh and Singh (2015) , based on these collected results, the hospital authorities have to understand the level of satisfaction or dissatisfaction of customers. The customers are also asked about the areas of amendments the hospital should consider for improving their level of customer service. Their opinions and ideas are, therefore, taken into account for the betterment of customer services. It is done to make the customers satisfied and content with Calvary Public Hospitals services (Patra and Ray, 2016). 4: Descriptive Questions 1) To provide quality products and services to the customer, explain how you can develop, procure and use resources effectively. It is quite essential to provide quality and timely services and products to the customers. It can be done through development, procurement and usage of resources efficiently and effectively. Calvary Public Hospital initially ensures that the skills and requirement of its staff members meet the organizations requirement. As mentioned by Hamilton and Tee (2015), coaching and training sessions are organized to mentor the colleagues and staff members. They are also trained and advised to adhere to customer service strategies for upgrading their services. Grievance department should be present that deals with all kinds of customer complaints and queries. Moreover, the medico and non-medico members should be technologically savvy to conduct their work appropriately. Computer knowledge is also required that helps the hospital authorities in documenting the customer personal and health details. It, therefore, assists the doctors and nurses to go through patients case history at the time of their admission or future re-admission. Hosseini et al. (2015) commented that the staff members should also have knowledge regarding the handling of patients as per government rules and regulations. The hospitals staff members should adhere to the anti-discrimination law, ethical principles, privacy laws, Occupational Health and Safety, Australian Consumer Law and financial legislation. They should also have strong techniques and principles to maintain customer relationship, understand customer behavior and their requirements. 2) In the monitoring of customer service, how organizations manage records and all other relevant documentations within the organizations systems and processes? According to Jabbari et al. (2014), Calvary Public Hospital is very particular in monitoring the customer services provided by both medico and non-medico employees of the hospital. A good record management embraces certain policies that reflect authenticity, reliability, usability and integrity of the hospital and patient data and information. The hospital authority can formulate as well as promulgate best practices for recording management requirements. It should also review and improve certain management policies periodically for establishing and implementing several guidelines, practices and procedures wherever suitable. Corporate Record Manager can also be appointed by the hospital authority to oversee the record overall management in the hospital. As opined by Khalili and Tayaran (2012), Calvary Public Hospital can also designate an Assistant Record Manager for each of the sections or hospital units. Their responsibility will be about documenting the files, naming them and facil itate accurate retrieval of the same whenever necessary. The recorded files consist of patients data, medico, and non-medico staff members data, hospitals asset and liabilities and list of machinery present and will be required in the future. Along with this, monitoring results of each of the staff members activities and their attitude and behavior towards their co-workers and patients are also recorded. These results and observations are, therefore, used for future reference (Worthington and Bristow 2016). References Bisschoff, C. and Clapton, H., 2014. Measuring customer service in a private hospital.Problems and Perspectives in Management,12(4), pp.43-54. Brahma, P.K., 2013. Queuing theory and customer satisfaction: a review of terminology, trends, and applications to hospital practice.Asia Pacific Journal of Marketing Management Review_ ISSN,2319, p.2836. Dishongh, R., Dibeehi, Q., Janevska, K. and Erickson, G.D., 2013.Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital. CRC Press. Faryadras, P. and Dashti, N.S., 2016. Discussing the Impact of Management Information System (MIS) on Improvement of Efficiency and Quality of Services of HospitalsCase Study: Tehrans Madayen Hospital.Review of European Studies,8(3), p.258. Gilmour, P., Borg, G., Duffy, P.A., Johnston, N.D., Limbek, B.E. and Shaw, M.R., 2013. Customer service: differentiating by market segment.International Journal of Physical Distribution Materials Management. Hamilton, J.R. and Tee, S., 2015. Expectations-to-value: connecting customers with business offerings.International Journal of Internet Marketing and Advertising,9(2), pp.121-140. Hosseini, M.H., Meymand, M.M. and Heidarvand, S., 2015. Examining the patient's satisfaction from Hospital Service Quality using the CRM (Customer Relationship Management) Model: a case study in Bahrami Hospital of Tehran.Journal of Entrepreneurship, Business and Economics,3(2). Jabbari, A., Khorasani, E., Jafarian Jazi, M., Mofid, M. and Mardani, R., 2014. The profile of patients complaints in a regional hospital.Int J Health Policy Manag,2, pp.131-135. Khalili, A.N. and Tayaran, H., 2012. A Fuzzy-LTV Model For Customer Segmentation: A Case Study In Hospital Industry.Journal of American Science,8(11). Klein, L. and Shelton, G., 2015. Looking afield: debt collection tips hospitals can borrow from banks: hospitals can take a lesson from banks in debt collection by maintaining collections activities in-house for as long as practical, with a focus on delivering excellent customer service.Healthcare Financial Management,69(9), pp.56-65. Mander, G.S., Finn, B. and Ritz, R., 2013. Aligning physicians and managing service in a regional transfer center.Physician executive,39(5), pp.54-60. Murti, A., Deshpande, A. and Srivastava, N., 2013. Service quality, customer (patient) satisfaction and behavioural intention in health care services: exploring the Indian perspective.Journal of Health Management,15(1), pp.29-44. Patra, A. and Ray, P.K., 2016. Measurement and Evaluation of Service Productivity: A Holistic Approach. InSmart Technologies for Smart Nations(pp. 57-72). Springer Singapore. Singh, R. and Singh, R., 2015. Drivers of Salespersons Customer Orientation: A Work Value Perspective. InBoundary Spanning Elements and the Marketing Function in Organizations(pp. 49-62). Springer International Publishing. Worthington, N. and Bristow, S., 2016, March. Enhancing a culture of patient safety in an oncologic hospital setting. InASCO Annual Meeting Proceedings(Vol. 34, No. 7_suppl, p. 135).